Frequently Asked Questions

How long will it take to receive my order?

We aim to ship orders within 5-6 business days. Delivery times vary depending on your location and the shipping method chosen during checkout. You can find estimated delivery times on our shipping information page.

What payment methods do you accept?

We accept major debit & credit cards, such as Visa & Mastercard. Additionally, we offer alternative payment options like UPI for your convenience and security.

What is your return policy?

At Crafted Desk, we take pride in crafting unique, personalized items just for you. Due to the customized nature of our products, we are unable to offer returns or exchanges. Each item is made to order with careful attention to detail, ensuring it meets your specifications.

However, if you encounter any issues with your order, such as defects or errors in personalization, please reach out to us within 48 hours of receiving the item. We’re committed to ensuring your satisfaction and will work to resolve any concerns.

Thank you for understanding and for supporting a small, customized business!

How can I contact your customer support?

We are here to assist you! You can reach our customer support team by email at crafteddeskbydivya@gmail.com or DM us on Instagram or by Whatsapp, which you can find on our contact us page. Our dedicated team is available during business hours to answer your questions and provide any necessary assistance.

Do you offer any offers or promotions?

Yes, we periodically offer discounts and promotions to provide our customers with the best value for their purchases. To stay updated on our latest deals, promotions, and exclusive offers, we recommend Joining our Whatsapp Group or Telegram Channel.

Pearl hairband with ribbon